TEAM BUILDING •objectives •group versus teams •group managers versus team leaders •team building concepts can be applied in any organization •what can team building do for me? •attitudes of an effective team builder •can this supervisor be saved •become an effective planner •strengthen your organizing skills •building a motivating climate •establish a control system that will ensure goal achievement •which supervisor would you prefer? •select qualified people •make training useful •employee focus and commitment •make commitment possible •involve the team in setting goals and standards •Teach employees problem solving techniques •conditions that support effective problem-solving by teams •the complaining employees •collaboration as a source of power in team building •facilitate open communication •review your communication skills •understand conflict •resolving conflict •building trust in teams •which will you be? •accentuate the positive •Coaching: a key ingredient in team building •reading review •Ten unforgivable mistakes •develop a personal action plan •answers to cases

50 WAYS TO MAKE TQM WORK FOR YOU • TAKE PERSONAL REPONSIBILITY FOR QUALITY • IMPROVE TEAMWORK AND COMMITMENT • FOCUS ON CUSTOMERS AND SERVICE • CASE STUDIES : PUTTING TQM INTO PRACTICE

PERFORMANCE APPRAISAL APPROACHES AND MECHANISM THAT HELP TO BUILD A SUCCESSFUL ORGANISATION •EXCELLENCE AND MANAGING PERFORMANCE •Preconditions to appraisal contributing to excellence •Getting it wrong •Thinking about appraisal – four foundation issues •Key Questions •Design, test, introduce •Implementing and learning •Special interests •Performance appraisal flowchart •Envirofirm’s development and performance review shceme •A simple centrally administered 360° feedback process

BASIC INVENTORY MANAGEMENT • Inventory objectives and policies • Independent Demand Inventory Systems • Inventory Management Tools and Techniques • Inventory Management and Financial Analysis • Physical Controls : The Warehouse Environment • Distribution Inventory Planning And Control (Logistics)

HOW TO DELIVER EFFECTIVE TRAINING SESSIONS • About the presentation • Rehearsing Your Presentation • It’s Your Show • The Use of Visual Aids • Managing The Show • Presentation Development Model • The Case Study • Role Play

HOW TO DEVELOP SUCCESFUL MENTOR BEHAVIORS • Mentoring As an Act • Is Mentoring for You • Understanding Mentee’s Needs • Positive Behaviors • Behaviors to avoid • Mentor-Mentee Gains • Special Situations

PROJECT MANAGEMENT • Introduction • Defining the project • Panning the project • Implementing The Plan • Completing the Project • Summary

A STEP BY STEP GUIDE TO DEVELOP INSTRUCTIONAL DESIGN • Planning • Preparing • Conducting • Step 4-Evaluating

UNDERSTANDING CRITICAL vs NON-CRITICAL THINKING • Understanding critical vs. Non-critical thinking • Recognizing and evaluating arguments • Developing and Evaluating Explanations

HOW TO WRITE EFFICTIVE E-MAIL • Think before You E-Mail • Composing Your E-Mail Message • Keys to effective E-Mail • Polishing Your Cybermannners • Formatting Your E-Mail Message • Managing E-Mail Overload • Appendix

HOW TO IMPROVE EMPLOYEE PERFORMANCE • Introduction • Why do we get performance gaps • A Simple example • The Seven-Step Performance improvement process • What is the Problem • Who is Involved • What is happening now • What do we want to happen • What is the cost of the gap • What are the causes and potential solutions • Action Plan • Summary and Examples

SUCCESSFUL PRESENTATION SKILLS • Where do you want to go • How do you communicate • When you feel the fear • Confidence matters • The main objective • Know your audience • Words, words, words • When you come to end – stop • Curtain up • Selecting and using visual aids • Designing effective visual Aids • Setting the scene • Question and Answer Session • Personal Presenation

MEASURING CUSTOMER SATISFACTION • Customer Satisfaction • Measuring Quality And Customer Satisfaction • Researching Customer Satisfaction • Managing Customer Satisfaction • Customer Service/Satisfaction Surveys

CONDUCTING A NEEDS ANALYSIS • Surveillance • Investigation • Analysis • Report • Ongoing Issues In Needs Analysis

PERSONAL TIME MANAGEMENT • Time Management Principles • Time management techniques • Time Management Innovations • Time-Saving Tips for Travelers • Action Planning

HOW TO WRITE A MARKETING PLAN • Introduction • Situation analysis- the marketing audit • Objectives, Strategies and Action Plans • Distribution , promotion and budgets • Writing the Plan • Presenting the plan, follow-up and revision

HOW TO WRITE A BUSINESS PLAN • The structure of the plan • The Business Background • The Market • Operations • Management • The Proposal • The Forecast • Financial Information • The internal Business plan

HOW TO CREATE STRATEGIC PLAN • Defining strategy • Strategic Thinking • Strategic-Planning Models • The strategic Analysis Process • Assessing the Company Itself • Creating Strategic Alternatives –Then Choosing One • Proposing Recommendations • Doing Strategic Planning

HOW TO OPTIMIZE AN ORGANIZATION UNLEASHING THE POTENTIAL OF PRACTICES, PROCESSES AND PEOPLE • The Orientation Towards Optimization • Achieving Higher Efficiency • Achieving Higher Utilization • Achieving Higher Effectiveness • Optimizing the people • Optimizing Decision Making • Optimizing Customers

SUPPLY CHAIN MANAGEMENT • Understanding the supply chain • Supply chain performance : achieving strategic fit and scope • Supply Chain Drivers and obstacles • Designing the Distribution Network in a supply Chain • Network Design in the supply chain • Network Design in an uncertain Environment

INVENTORY MANAGEMENT ( JUST IN TIME PRODCUTION AND INVENORY MANAGEMENT) • Managing economies of scale in the supply chain : Cycle Inventory • Managing Uncertainty in the Supply Chain : Safety Inventory

BUILDING A VALUE CREATING INTEGRATED TRANSPORTATION SYSTEM ( TRANSPORT LOGISTIC MANAGEMENT) • Sourcing Decision in a Supply Chain • Transportation in the Supply Chain

UTILIZING GLOBAL BUSINESS AND LOGISTIC TO MAINTAIN LEADERSHIP WITHIN THE MARKET PLACE (SUPPLY CHAIN CHALLENGES) • Logistics profile: Creating a State-of-the-Art VW Beetle Production Facility in Mexico • Overview of strategic planning for logistics and supply chain management - historical perspective on strategy • Time-based strategies • Asset productivity strategies • Relationship-based strategies • Synthesis and future directions

WAREHOUSING DECISIONS AND MANAGEMENT • Logistics profile: redesigning distribution centers • Introduction • The nature and importance of warehousing • The role of warehouse in the logistics system: a basic conceptual rationale • Basic warehousing decisions • Basic warehouse operations • Warehouse layout and design • Materials handling • Packaging • Material-handling

USING INTERNATIONAL BUSINESS MANAGEMENT TO IMPROVE FIRM’S GLOBAL POSITION • Global business logistics • Critical factors and key trends • Changing political and legal environments • Global transposition options • Strategic channel intermediaries • Storage facilities and packaging • Governmental influences

EFFECTIVE PROCUREMENT AND POLICY MANAGEMENT FOR YOUR FIRM’S INCREASED PROFITABILITY • Introduction • Inbound logistics along the supply chain • Materials management • Electronic procurement • Types of e-commerce models

RESEARCH METHODOLOGY • Find more on Research Methodology, Framework and approach • Read on Data Analysis • Data Intepratation • Read on Data Analysis