• EXCELLENCE AND MANAGING PERFORMANCE
: What excellent organizations do well; studies of excellent organizations; excellence frameworks; what makes organizations excellent; managing performance; showing that performance matters

• Preconditions to appraisal contributing to excellence
: Scene-setting

• Getting it wrong
: When appraisal becomes a lungfish; useful lessons

• Thinking about appraisal – four foundation issues
: current state of play; current performance management; people management; fundamental human considerations

• Key Questions
: the purpose of appraisal; deciding nature and scope

• Design, test, introduce
: detailed design decisions; test, train, introduce or relaunch
• Implementing and learning
:Envirofirm’s experience; definitions; modifying, embedding

• Special interests
:360° feedback; team appraisal; DIY appraisal

• Performance appraisal flowchart
• Envirofirm’s development and performance review shceme
• A simple centrally administered 360° feedback process