• The Orientation Towards Optimization
-What is Optimization
-Te Basic Process Model
-Efficiency Based Thinking
-Utilization
-Effectiveness
-Optimized Organization
-Re-directing organizational practices
-Conclusion

• Achieving Higher Efficiency
-The efficiency Framework
-Improving Process Efficiency
-Avoiding unplanned re-distribution of efforts
-Sustaining the efficiency
-Problems that pop-up at the higher efficiency
-Situational Efficiency
-Indirect Efficiency Improvement through cost-value Alternatives
-Problems with Solo efficiency improvements
-How to avoid Drop in utilization as you Increase the efficiency

• Achieving Higher Utilization
-Why Increase Utilization
-Should we save for a rainy day
-Design for utilization
-Cascading effect of utilization
-Identifying Resources that are Unutilized or under-utilized
-Repairing the utilization
-Improving the utilization
-How to avoid Drop in Efficiency as utilization is increased
-Utilization of Intangible Resources
-Utilization of Intangible Aspects of Resource
-Cost of Resources
-Interchangeability of Resources
-Input-Effort Balance
-Integrating efficiency and Utilization Views
-Summary

• Achieving Higher Effectiveness
-Increasing the Effectiveness
-Strategy—the link Between end results and process
-Knitting together
-Integrating effectiveness with efficiency and utilization
-Optimization versus achievement of Desired end results
-Metabolizing the progress

• Optimizing the people
-The resource called people
-How gray is your process
-Focus or de-Focus
-People Performance-Discovering Hidden Possibilities
-Negative Performance
-Enhancing People Productivity
-Matched Pairs
-Tailoring The role
-Optimizing the transactions
-Summary

• Optimizing Decision Making
-The process of Decision-Making
-Who has generated the trigger
-Converting specific to generic
-Purpose of decision-making
-Problem backward or task forward
-Decision or Design
-At what cost
-Dynamics of transition phase
-Problems of Decision-Making
-Decision Cycle Delays
-Improving Decision-Making

• Optimizing Customers
-Why optimize customers
-Return on investment