• Mentoring As an Act
-The Story of mentor
-Helping agents
-New visions
-Mentoring’s Many forms
-Mentors are special helpers
-The extra mile

• Is Mentoring for You
-Investing in others
-Your investment in mentoring
-The empowering Mentor
-Mentor Self-Development

• Understanding Mentee’s Needs
-Adapting to change
-Fostering positive self-image
-Managing Change
-Dealing with gray areas

• Positive Behaviors
-Seven types of mentor assistance
-Shifting context
-Listening
-Identifying feelings
-Listening for motivation
-Productive Confrontation
-Providing Appropriate Information
-Delegating Authority and Giving Permission
-Encouraging Exploration of Opinions

• Behaviors to avoid
-Avoiding negative behavior
-The problem with criticism
-The problem with advice
-The problem with Rescuing

• Mentor-Mentee Gains
-Developing a Partnership
-Anticipated Gains
-Determining Mentee Expections
-Developing a mentor-mentee Agreement

• Special Situations
-Mentoring and changing demographics
-Cross-gender mentoring
-Cross-cultural mentoring
-Mentoring by a supervisor a or manager