• Surveillance
-What is the current situation
-Define the needs and identify performance gaps
-organize a task force
-Organize the data
-Develop priorities
-Meet with Management
-Write summary memo
-Exercise

• Investigation
-Initiate the investigation
-Identify the data you need
-Evaluate key data sources
-Select data collection Methods
-Obtain management’s approval to proceed
-Determine skills, knowledge and attitude
-Define content areas
-Collect and organize data

• Analysis
-What is analysis
-Decide whether training is appropriate
-Three types of analysis
-Present findings
-Chose trainers
-Clarify Training Objectives
-Design training and course module

• Report
-Reporting your findings
-Training design report
-Make oral presentation
-Step 4 report

• Ongoing Issues In Needs Analysis
-Evaluating the process after implemention
-overcoming obstacles
-How to get top management support
-Reference